The FTO's directive came after a taxpayer's lawyer reported that the Tax Office Islamabad had failed to address a legitimate refund claim, prompting the taxpayer to file a complaint. The FTO found that the department missed statutory deadlines for processing refunds, only responding after formal notices were issued by the FTO. This ruling is critical as it emphasizes the legal requirement for timely action on refund claims, which affects taxpayer rights and trust in the tax system.
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FTO Directs FBR to Halt Coercive Tax Recoveries in Islamabad
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The Federal Tax Ombudsman (FTO) has ordered the Federal Board of Revenue (FBR) to halt coercive tax recoveries until all pending refund claims are processed, following a complaint regarding delays in refund processing from 2017 to 2023. This landmark ruling highlights significant maladministration within the tax office and underscores the legal obligations of the FBR.
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